Lei Zheng
SKILLS
Team Building
Mentorship
UX Research
Workshop Facilitation
Information Architecture
Wireframing
Interaction Design
Prototyping
Design System
Kanban, Agile & Scrum
TOOLS
Figma
Sketch
Adobe Illustrator
Miro
Mural
Jira
EDUCATION
Master of Business Admin
Hult International Business School
Bachelor of Computer Science
The Ohio State University
PRODUCT DESIGN MANAGER
Specialized in financial services and results-driven Product Design Manager with 4 years of experience leading onshore and offshore teams in delivering exceptional user experiences through research, design, and iterative enhancement.
WORK EXPERIENCE
Product Design Manager | Ernst and Young | New York, New York
| Played a pivotal role in fostering the expansion of a finance-focused design team from 4 to 20+ designers within a span of 3 years. Provided mentorship and guidance on client engagements and career advancement strategies.
Project Highlights:
Credit Card Company – Redesigned KYC merchant portal to improve user satisfaction and completion rate.
Tier One Multinational Bank – Unified trading platform to provide a cohesive experience across Equity, Option, Mutual Fund and Syndicate (IPO) financial products.
Wealth and Asset Management Firm – Enhanced loan platform to streamline the application and approval process for Home Equity Lines of Credit (HELOC).
Senior Product Designer | Ernst and Young | New York, New York
Responsible for research, design, prototyping and user testing. Collaborated with product and development team to create a financial crime platform to create transaction monitoring rules and customer segmentation in a no code environment.
Associate UX Designer | Capco | New York, New York
Supported user research, wireframing, prototyping, and usability testing. Worked on improving the digital experience of the service guide and dashboards for a GSE in the secondary mortgage space.
2020 - Present
2016 - 2020
2013 - 2016